Privacy Policy

Cullen Wines (Australia) Pty Ltd (“Cullen Wines”) regards privacy as an important part of our relationship with our customers and contacts. The following privacy policy applies to all our contacts, and also conforms to Internet privacy standards. By visiting the www.cullenwines.com.au website you are consenting to the practices described in this Privacy Policy. If you have questions or concerns regarding this statement, you should first contact 08 9755 5277.

Information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.

We use technology to facilitate ordering and to communicate marketing and educational messages to our customers and contacts. Any private information that is collected to enable this is respected by us.

You will be automatically subscribed to the Cullen Wines mailing list (“Members”) for an indefinite period when you register your details via www.cullenwines.com.au, our eNewsletter, Join our Mailing List form, telephone or as requested with a Cullen Wines staff member,
Cullen Wines members will receive marketing and informative communication on an ongoing basis. With any email communication, there will be an option for you to unsubscribe to any further emails and you can contact Cullen Wines directly to unsubscribe from email, mail and/or phone communication at any time.

When referring others we do not use their details unless they confirm they want to become a member.

By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from Cullen Wines, and from our agents, until such time as you request us to stop. Should you wish to opt out at any time simply let us know by phone or email. We will provide you with appropriate contact details every time we contact you.

Your details remain yours and may only be shared with our agents for the purposes of communicating Cullen Wines’ offers only. They will NOT be sold or rented to any other companies.

We may share information, and only that information which is absolutely necessary, with third parties that are involved in the processing of an order. For example, the bank that issued your credit card or the courier that delivers your order.

We do not share, sell, rent or barter any identifiable personal information to any other third party without your permission.

Our web server log files do capture IP addresses. We may use your IP to diagnose problems with our server and to track web usage. This information is used internally and is not shared with anyone else.

A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site to maintain that log in and to enable online ordering. We do not use cookies to track your Internet activity before or after you leave our site.

For credit and debit card transactions, Cullen Wines uses SSL certification. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. Cullen Wines uses the eWAY Payment Gateway for its online credit card transactions. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Cullen Wines is not responsible for the privacy practices or the content of other web sites that may be linked on our site.

Cullen Wines is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. Any activity while you are at our site may be monitored.

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